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Les Clefs d’Or NZ

Kia Ora and welcome on behalf of the members of Les Clefs d’Or New Zealand to our page.

We are a network of professional concierges that spans New Zealand from Auckland to Dunedin and form part of a larger network of Les Clefs d’Or concierges from around the world.

Les Clefs d’Or New Zealand was founded in 1994 with the founding principles of friendship and a collective desire to serve our guests and community with impeccable and professional service, you will be able to recognize our members by the Golden Keys on their lapels.

Our mission is to ensure that every guest that stays at any of our hotels, or any visitor to New Zealand is granted discretion, served with the utmost respect and that any question asked is answered, all requests are considered and then dealt with in a timely manner.

Over the years our society has grown both in membership, honorary members and valued supporters, who we work with closely for the benefit of our guests. We also utilize our vast network for the promotion of the hospitality and tourism industry alongside developing future concierges at our respective hotels.

Our Society credo – ‘in service through friendship’ is the base of our foundation and summarises us in brief, they are words we as Les Clefs d’Or Concierges live by.

On behalf of the members of Les Clefs d’Or New Zealand thank you so much for visiting our page, if at any time you believe that we can be of assistance, please do not hesitate to contact any of our Les Clefs d’Or New Zealand Concierge members. 

Les Clefs d’Or® – Your Key to Everything™

Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4,000 members working in over 80 countries and 530 destinations, in literally every corner of the world. Easily identified by the golden crossed keys on their lapels, these members are an elite fraternity, globally connected, committed to professional development, and driven to setting new standards for guest service perfection.

With roots dating back to 1929, Les Clefs d’Or was officially founded in France in 1952, as a not-for-profit organisation based on two pillars: Service and Friendship. Before earning the right to wear the golden keys, those who aspire to become a member must have several years of experience as a hotel concierge, pass comprehensive testing and prove beyond doubt, their ability to deliver the highest quality of service.

Serving more than 100 million guests every year, Les Clefs d’Or members fulfil an infinite variety of requests from the everyday to the extraordinary. As lifelong professional hotel concierges, their experience, knowledge and personal relationships make them the most reliable local experts and Ambassadors of their chosen destinations.

With every member having access to the Les Clefs d’Or global network, often meeting face-to-face at one of their annual International Congresses, there is nowhere they cannot reach or guest request they cannot deliver. No one knows the world like Les Clefs d’Or. From Berlin to New York City, Paris to Tokyo, and everywhere in between, Les Clefs d’Or concierges strive to provide nothing short of inspired service.

For further information about Les Clefs d’Or, please visit www.lesclefsdor.org or contact James Ridenour – General Secretary, conciergeclefsdor@jamesridenour.com.