Sell on WhatsApp using Hello24's conversational platform

Drive sales by providing “real-time” guidance on product details, recommend products based on customer attributes and enable a guided shopping experience for all your customers

Offer “Personal Salesperson” for everyone using our e-commerce chatbots!

Hello24’s conversational AI platform can guide customers throughout their purchase journey. Starting from aiding in product search, guiding with product details, taking checkout for selected products, collecting payments to placing orders, hello24’s e-commerce chatbots can provide complete guided experience to the customers!

Guided Product Search

Understand the customer attributes and then suggest the right product for them!

A lot of customers have difficulty comparing products. They don’t know what would be the right product for their requirement. Unlike in a physical store, a website can’t offer a guided product search!

Our e-commerce chatbots can ask the right questions and share the right products.

A well-configured e-commerce chat flow can increase the conversion rate drastically!

Auto checkout for selected products

Enable auto checkout of products in the cart with deep integration with ecommerce platforms such as Shopify, WooCommerce, etc. 

A seamless checkout on Whatsapp using your existing order management platform will improve your sales without any increase in cost!

Pay on WhatsApp

Integrate with major payment gateway providers and enable “pay on WhatsApp” to make the purchase journey a seamless experience for your customers.

‘Pay on WhatsApp’ feature reduces friction in the purchase journey by avoiding a customer visit to your website to initiate payments. 

“UPI only payment” feature enables in-app payment on WhatsApp that further reduces friction, improves customer experience and reduces COD orders.

Improve conversion by offering frictionless ‘pay on Whatsapp’ feature and ‘wow’ your customer!

Rich media and interactives

Enrich your marketing campaign with rich media and interactives and get your customers’ attention!

Rich media content – video, image & document attachments,

Interactives –  Call-To-Action buttons, Quick reply buttons, lists.

Call-To-Action buttons can take your customers to the product/checkout page and drastically improves ROI of your WhatsApp marketing campaign!

Interactive content gets 100% more engagement rates!

Contextualized content for customer groups

Segment your customer base into logical groups and engage with each of the groups with contextualized content!

Build targeted campaigns for your users instead of one-size-fits-all messaging! Send relevant marketing messages based on what products they browsed, what products they bought, what language they prefer, etc.

Scale up your marketing outreach seamlessly.

Personalized message for each customer

Now customize the marketing content for every customer. Our marketing automation workbench helps to set campaigns with pre-defined message templates and variables.

Achieve highest level of personalization and make the messages look like you are directly speaking to the customer!

Improve your customer experience by understanding their unique needs.

Customer behaviour insights

Get deeper insights into your customer behavior by analyzing campaign data!

Understand the engagement levels using Click-through rates which track all customer interactions with the WhatsApp ad.

Instantly get a view of ROI on the marketing spend by measuring the sales generated post the marketing campaign.

Get the highest ROI among all digital marketing spends!

Automate customer support queries up to 50%

Provide on-demand support and resolve common queries instantly using our easy-to-build WhatsApp chatbots. Deliver personalized human-like experiences at scale.

Transform customer experience today!

No code chatbot builder to get your WhatsApp support live in under 5 minutes

Create a conversational bot to engage with your customers, collect leads and sell products on WhatsApp – without writing code. Our chatbot builder is easy to use and enables drag-n-drop methods to build & deploy chatbot flows in minutes!

Multi-Agent inbox for teams to collaborate and scale customer support

Collaborate with team members, assign customers and track customer conversations. Agents can take ownership, view customer chat history, & understand past interactions to get instant context and provide better support!

Seamless Agent hand-off

Seamlessly switch between Chatbot and your support team to offer friction-free customer support.

Enable custom API integrations

Connect to your CRM, service desk, marketing automation platforms with our custom API stack. 

Our custom API stack gives you ability to integrate various systems and automate customer engagements!

Hello24.ai (India) - the Official WhatsApp API provider for eCommerce brands using Shopify and WooCommerce platforms.

We are a WhatsApp ChatBot platform that can help online brands to do Sales, Marketing & Customer support on WhatsApp.