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Hospo Suppliers

BPN Solutions

Technology

Brisbane, QLD, Australia

Hospo Member's Special
Welcome to the Best Practice Network. BPN Maestro offers powerful tools helping you to simplify your hotel operation, supporting your frontline staff in working more efficiently while providing the analytics you need. Stop wasting time on paperwork and instead focus on whats really important – your guests.

About Us

With BPN Maestro, we truly feel we have taken the first step forward towards breaking the cycle of non-innovation in hospitality industry. We looked at the software giants, we even used their solutions in some of our previous hotels, and the consensus always was that its too big, too complex, and even though its useful, we hardly used 20% of the software’s capabilities while still paying a 100% of the price.

With BPN Maestro we decidedly went against this trend, aiming to bring hotels the tools they need with the functionalities they really use, resulting in a no-nonsense approach towards your operations efficiency and most importantly your budget.

We have full confidence that BPN Maestro will surprise you in its simplicity, as well its value that it can add to your operation. That is our promise.

More Details

WHAT WE OFFER

Hotel Operation Technology Solutions for each major step of your day-to-day operation. Support your Team where it matters.

  • Online Duty Manager Logbook
  • Guest Request Manager (GRM)
  • GRM Mobile App
  • PostStay Email
  • Courtesy Calls
  • QR Feedback Cards
  • Housekeeping Cleaning+
  • Engineering PMM 
  • Multi-Property Support
  • Solution Gallery
  • Solution Library
  • Training Library
  • WHAT YOU CAN EXPECT

    Why we are different than all the others and why that should matter to you.

    No On-Site Setup

    You don't have to fly us in and pay setup fees, everything can be done remotely by us or your local IT team. All we need is one-way access to your PMS and the internet, that's it.

    Problems & Solutions & Trainings

    Each module comes with a detailed problem summary but also suggested best practices from our Solution Library and related Training from the Training Catalogue.

    White Label

    It looks and feels like your brand!

    Each module is fully branded and aligned with your brand colors on every site and guest-facing content.

    Language Support

    Not just the interface, but all information delivered to your team will be in their native language, including English, German, Mandarin Chinese, Japanese, Thai, Korean, German, Spanish and many more.

    Help & Support

    Yes, we do need sleep, but we are here when you need us. Chat support, Skype, WhatsApp, WeChat, even Carrier Pigeons will do when it comes to solving problems.

    Flexible Payment and Subscriptions

    No huge investment, no long contracts. We offer semi-annual and annual subscriptions. Choose a plan that suits your hotel, no strings attached.

    Fair Prices

    Quality should not break the bank. We are affordable and provide you with exactly what you need to assist your frontline staff. No fluff, no nonsense, and no hidden limitations or costs for the hotel.

    Products and Services

    Duty Manager Logbook

    Available
    Yes
    Available Where
    Worldwide
    Delivered From
    Australia
    Est. Delivery Time
    6 weeks

    No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever with a direct link to Opera PMS. No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.

  • Direct Opera Link – collect guest details directly from Opera PMS
  • Automated Email alerts – immediately send an email alert to related departments and generate daily summary emails
  • 150+ Problem Categories – choose from a variety of guest problems and assign follow-up automatically
  • Scorecard Report – keep track of your top problems, trending, member level impact and recommend solutions from the Solution Library
  • Farewell Report – email alert for every departing guest on check-out date
  • Guest Request Manager

    Available
    Yes
    Available Where
    Worldwide
    Delivered From
    Australia
    Est. Delivery Time
    6 weeks

    What if your operator could log a guest request in a mere 3 clicks? Instant SMS alerts to the housekeeper in-charge of the room, item delivery tracking, reminder SMS and daily statistics. No more follow-up calls and manual paperwork, but all the insight you need.

    Paired with a dedicated mobile app and many new features, the Guest Request Manager allows for efficient guest request communication from anywhere in the hotel.

  • 300+ Requests – Add your own or choose from 300 different work and guest requests for immediate follow-up
  • Individual Follow-Up & Grace Periods – remain flexible on how fast things need to happen by setting your own follow-up times
  • Escalation – Set a grace period for each request until the Supervisor / Manager gets alerted automatically
  • Send Later – Schedule guest requests in advance by utilizing the Send Later option and get deliveries / tasks done on time
  • Scorecard Summary – learn your guest’s top requests; delivery time; caller frequency; rush hours; and more all in one place;
  • QR Feedback Cards

    Available
    Yes
    Available Where
    Worldwide
    Delivered From
    Australia
    Est. Delivery Time
    6 weeks

    Move on from paper feedback forms and go online in a few clicks with QR Feedback Cards.

    Create custom QR codes to collect guest feedback for specific areas and receive valuable insights through targeted mini-surveys in real-time, resolving issues before the guest departs. Any feedback is instantly shared with the respective teams and allows for immediate follow-up of any guest comments.

    No need to wait for your post-stay survey to understand how your guests feel, ask specific questions about how your team did and get the feedback you are looking for.

  • Fully Customisable – create as many Feedback Cards as you like and obtain feedback for every step of the guest journey
  • Mini-Surveys – ask the questions that matter and update as you go along when your focus shifts. Choose from 1-10 / 1-5 / Yes or No / Open-Ended Answers for each question
  • Your Brand, Your Design – change the colours, logos, banners, footers, etc. to make the mobile site look like your brand. Fully customisable to reflect your hotel
  • Statistics – Keep track of your scores and identify trending in real-time while keeping your team accountable and on-track with their targets
  • Housekeeping Cleaning+

    Available
    Yes
    Available Where
    Worldwide
    Delivered From
    Australia
    Est. Delivery Time
    6 weeks

    BPN Maestro’s Housekeeping Cleaning+ provides hotels with a one-stop central platform to manage their daily room cleaning procedures.

    Take advantage of Automated Room Assignments, PMS Integration and detailed cleaning & inspection checklist, directly on your mobile phone or desktop device. Easily manage Room Cleanings and Room Inspections, while leveraging the power of BPN Maestro’s quality tools to easily raise guest complaints, work requests or Lost & Found, all from one app.

  • Real-Time Updates – Get status updates of which rooms have started cleaning or inspection, or were flagged for any issues prior ready for sale.
  • Easy Room Assignment – Select your attendants on duty, choose how many rooms per attendant, click a button, done.
  • Escalation – Attendants clean, Supervisors inspect. In your team everyone does everything? Not an issue with our Team Assignments where everyone can do everything at every moment, from one shared app.
  • Scorecard Report – detailed staff performance and productivity reports keep you up to date on who cleaned how many rooms and how long it took them.
  • Custom Checklists – build your own checklists with supporting images, documents or videos, training your new attendants on-the-go while giving them detailed step-by-step checklists on how to clean or inspect your rooms according to standard.
  • Solution Library

    Available
    Yes
    Available Where
    Worldwide
    Delivered From
    Australia
    Est. Delivery Time
    6 weeks

    A library of best practices, tools, formats, collaterals, and much more, aimed at driving specific areas of your operation. Categorized by tags such as “Membership Recognition, Overall Experience, Service Recovery, etc.”, this library aims to provide a treasure trove of best practices to each hotel, complete with implementation guide and FAQs.

    Solution Library:

  • Over 50+ individual solutions aimed at each department and focused on driving Hotel Key Metrics and KPO targets
  •  

    The Solution Library features Best Practices such as:

  • Guest QuickSurvey – catch negative feedback before the guest leaves
  • Member Enrolment Opera Report setup – get real time enrolment figures from Opera PMS and automatically create check-in alerts to capture every enrolment and recognition opportunity
  • Welcome Letter Generator – whether its 1 guest or 100, use the Welcome Letter Generator to print personalized welcome letters for each guest with automated data imported from Opera. What used to take hours, now takes mere minutes.
  • Many more…